Submitting a Work Order
Dover Housing Authority is obligated to maintain your apartment in good repair. If something breaks in your apartment, you should call in a “Work Order Request” as soon as possible. DHA will schedule the work promptly. Some repairs will be prioritized based on urgency. Conditions that are considered emergencies (see below) will be addressed within 24 hours.
Residents who need repairs to their apartments should call in the Work Order Request by calling 603-742-5804. The office is open for calls between 8 am and 4 pm Monday through Thursday and 8 am-1 pm on Friday. All work orders are assigned a number and tracked in a computer system. DHA understands that all apartments will experience normal wear and tear. DHA will make normal wear and tear repairs when they are seen at an inspection or if you call in a Work Order Request. If you damage any item in the apartment due to deliberate actions or negligence, DHA will charge you for the repair.
After-Hours Emergencies
DHA housing has an after-hours number you can call if an emergency takes place outside of work hours. For a life-threatening issue involving fire, flood, or injury, always call 911.
After-hours emergencies include
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- Fire
- The smell of gas
- Being locked out of your home
- Building entrance doors not locking
- The only elevator in the building not working
- First-floor windows that are broken or won’t shut
- An overflowing toilet
- A toilet that won’t flush (if it’s the only toilet in the home)
- Being locked out of your home’s only bathroom
- No heat in the entire apartment: September 15 to June 15 only
- No hot water
- A leaking hot water tank
- A refrigerator or range that doesn’t work at all
- No electricity in entire unit
- Water leaking from the ceiling
- Smoke detectors beeping or not working
- Any condition deemed to be a health or safety hazard – Maintenance will assess upon receiving call
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